Refund policy

Return & Refund Policy

Last Updated: [DATE]

At [STORE NAME], customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. Return Eligibility

To be eligible for a return, the item must:

  • Be unused, unworn, and in original condition

  • Include original packaging, tags, manuals, and accessories

  • Not be damaged due to misuse or improper handling

  • Be returned within the eligible return period

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within [7 DAYS] of receiving the order.

To initiate a return, please contact us at:
[agnidahiya003@gmail.com]

Please include:

  • Order number

  • Product details

  • Reason for return

  • Photos (if the product is damaged or defective)

3. Refund Process

Once your returned item is received and inspected:

  • We will notify you regarding approval or rejection of your refund

  • Approved refunds will be processed to the original payment method

Refunds are typically processed within [5-7 buisness days] after approval.

Please note that banks or payment providers may require additional time to reflect the refund in your account.

4. Exchange Policy

We offer exchanges for eligible products in cases such as:

  • Wrong item received

  • Damaged product

  • Defective item

  • Size or variant issues (if applicable)

Exchange requests must be made within [3 DAYS] of delivery.

Product exchanges are subject to stock availability.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  1. Contact us within [ 24 hours] of delivery

  2. Share clear photos or videos of the issue

  3. Include your order number and product details

Once verified, we will arrange:

  • A replacement

  • Exchange

  • Refund (if applicable)

We aim to resolve such cases as quickly as possible.

6. Non-Returnable Items

Certain products may not be eligible for return or refund, including:

  • Used or damaged items

  • Products without original packaging

  • Clearance or final sale items

  • Personal care or hygiene-related products

  • Gift cards or promotional items

Any item marked as “non-returnable” at the time of purchase cannot be returned.

7. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or defective product), [STORE NAME] will cover the return shipping costs.

  • For customer-initiated returns (such as change of mind), return shipping charges may be the customer’s responsibility.

Shipping charges paid during checkout are generally non-refundable unless the issue was caused by us.

8. Cancellation Policy

Orders may only be canceled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted and the order will instead fall under the return policy.

To request an order cancellation, contact us immediately at [EMAIL ADDRESS].

9. Refund Exceptions

Refunds may not be issued in situations such as:

  • Incorrect shipping information provided by the customer

  • Delivery failure due to customer unavailability

  • Minor packaging damage during transit that does not affect the product

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

[FitBurner]
Email: [agnidahiya003@gmail.com]
Address: [BUSINESS ADDRESS]
Phone: [PHONE NUMBER]